What is the shipping cost?
Shipping within Germany is free of charge
for you. For shipping to other countries, shipping costs may apply.
Please contact us in this regard, we will be happy to calculate any
shipping costs to your desired destination.
By whom are the products delivered?
We ship our products with DPD or, depending
on the order volume or condition, with a forwarding company commissioned
by us. Would you prefer to take care of the logistics yourself? This is
also possible; please contact us in this regard.
How high is the BODYGUARD® Mattress?
The BODYGUARD® Mattress including the cover
is approx. 18.5 cm high. In combination with the BODYGUARD®
Topper you can gain about 4 cm in height and also provide an extra soft
feeling of lying.
Is the BODYGUARD® Mattress suitable for box-springs?
Yes, you can use the BODYGUARD® Mattress on a
slatted frame as well as on a box-spring.
Do you offer other products, e.g. slatted frames?
Yes, the BODYGUARD® series includes other
products for optimal sleeping comfort:
- More Mattresses,
like Box Spring Mattress and
Kids Mattress
- Slatted Frames
- Pillows
- Mattress Topper
& Incontinence Cover
- Bed Linen & Fitted Sheets
Where is the BODYGUARD® Mattress manufactured?
The mattress core made of QXSchaum® Mattress
Foam is made in Germany. The HyBreeze® Functional Cover is also sewn in Germany and Europe. Finishing takes place in Germany.
Which warranty conditions apply for the BODYGUARD® Mattress?
The warranty is subject to German law. The
scope of the warranty is limited to EU countries and Switzerland. The
statutory warranty of the retailer remains unaffected.
As a manufacturer of high-quality products, we provide you with tested
quality.
This is why we extend the statutory warranty period for the mattress
core to a total of 10 years from the date of purchase (proof of purchase
from the retailer). During the specified time period, we guarantee the
quality and durability of our BODYGUARD® Mattresses. This means, that
we guarantee, that our BODYGUARD®
Mattresses are in perfect condition and that no defects will occur
during the warranty period. The warranty thereby includes physical
defects or negative changes to the characteristics of the product (e.g.
tears or nicks etc.). This extended warranty only applies if the
BODYGUARD® Mattress is used with a suitable bed base, such as the
BODYGUARD®
Slatted Frame or a model from another manufacturer that is comparable
in terms of construction (no use of softwood bars) and function. If a
warranty claim is made, the proof of purchase of the item in question
must be provided. The statutory provisions shall apply for all other
products. We would like to point out, that in the event of improper use,
in particular of the mattress covers, zips, handles etc., the statutory
warranty may be limited.
In the event of a warranty claim, we will provide an equivalent
replacement or repair the defective goods at our discretion. We reserve
the right to make a repair or subsequent delivery on two occasions.
Within the first two years after the purchase date, the warranties are
entirely free of charge for you. In the 3rd year of use, we still
provide a warranty for 60% of the proven purchase price, which falls to
50% in the 4th year, 40% in the 5th year, 20% in the 6th year and 10% in
the 7th until 10th year of use. The extended warranty period is neither
suspended nor interrupted by warranties provided by us. Therefore, the
warranty period ends 10 years after the purchase date in all cases.
In the event of a valid warranty claim, the abovementioned services are
free of charge for you as a customer. Otherwise, any packaging and
transportation costs incurred (these costs are currently EUR 79
including VAT per leg of the journey), as well as any costs for the
repair and replacement services selected, shall be borne by the buyer.
Your right to prove that no damage or less than the aforementioned
damage occurred shall, however, remain unaffected. No claims for damages
shall exists under this warranty. Any statutory claims for damages
shall hereby remain unaffected.
What leads to the exclusion of warranty claims?
Defects caused by improper use by the
customer after delivery shall be excluded from the warranty, i.e. cuts,
rips, nicks, scratches and dirt. Furthermore, the standard changes to
the firmness or mattress height shall be excluded from this warranty. In
the course of use, your BODYGUARD® Mattress adapts to your
body and may compress somewhat. A reduction in the mattress height of up
to 15% is normal and shall be excluded from the warranty.
The warranty also does not cover incidental or consequential damages.
The warranty therefore does not cover damage caused by incorrect
installation, handling or maintenance.
Zips and handles are excluded from the durability warranty. The warranty
is valid for indoor use only. The warranty does not apply if products
have been used outdoors or in a damp environment. Mould growth is
excluded from the warranty. Colour changes to the mattress foam and the
formation of creases on the cover as a result of the incorrect
positioning of the bed base are also normal. Therefore, these factors
shall not be accepted as causes for a complaint. The repair or
replacement of the product in question does not trigger a new warranty
period.
BODYGUARD® Mattresses that are heavily soiled, and for which
either an inspection or repair work is unreasonable due to reasons of
hygiene, shall also be excluded from the extended warranty period.