What is the shipping cost?

Shipping within Germany is free of charge for you. For shipping to other countries, shipping costs may apply. Please contact us in this regard, we will be happy to calculate any shipping costs to your desired destination.

By whom are the products delivered?

We ship our products with DPD or, depending on the order volume or condition, with a forwarding company commissioned by us. Would you prefer to take care of the logistics yourself? This is also possible; please contact us in this regard.

How high is the BODYGUARD^® Mattress?

The BODYGUARD^® Mattress including the cover is approx. 18.5 cm high. In combination with the BODYGUARD^® Topper you can gain about 4 cm in height and also provide an extra soft feeling of lying.

Is the BODYGUARD^® Mattress suitable for box-springs?

Yes, you can use the BODYGUARD^® Mattress on a slatted frame as well as on a box-spring.

Do you offer other products, e.g. slatted frames?

Yes, the BODYGUARD^® series includes other products for optimal sleeping comfort:

• BODYGUARD^® Slatted Frame: height adjustable, made of sturdy beech wood
• BODYGUARD^® Pillow Plus: filled with soft, adaptable viscoelastic foam flakes
• BODYGUARD^® Mattress Topper: provides an extra soft feeling of lying

Where is the BODYGUARD^® Mattress manufactured?

The mattress core made of QXSchaum^® Mattress Foam is made in Germany. The HyBreeze^® functional cover is also made in Germany and in selected European knitting factories.

Which warranty conditions apply for the BODYGUARD^® Mattress?

The warranty is subject to German law. The scope of the warranty is limited to EU countries and Switzerland. The statutory warranty of the retailer remains unaffected.

As a manufacturer of high-quality products, we provide you with tested quality.

This is why we extend the statutory warranty period for the mattress core to a total of 10 years from the date of purchase (proof of purchase from the retailer). During the specified time period, we guarantee the quality and durability of our BODYGUARD^® Mattresses. This means, that we guarantee, that our BODYGUARD^® Mattresses are in perfect condition and that no defects will occur during the warranty period. The warranty thereby includes physical defects or negative changes to the characteristics of the product (e.g. tears or nicks etc.). This extended warranty only applies if the BODYGUARD^® Mattress is used with a suitable bed base, such as the BODYGUARD^® Slatted Frame or a model from another manufacturer that is comparable in terms of construction (no use of softwood bars) and function. If a warranty claim is made, the proof of purchase of the item in question must be provided. The statutory provisions shall apply for all other products. We would like to point out, that in the event of improper use, in particular of the mattress covers, zips, handles etc., the statutory warranty may be limited.

In the event of a warranty claim, we will provide an equivalent replacement or repair the defective goods at our discretion. We reserve the right to make a repair or subsequent delivery on two occasions.

Within the first two years after the purchase date, the warranties are entirely free of charge for you. In the 3rd year of use, we still provide a warranty for 60% of the proven purchase price, which falls to 50% in the 4th year, 40% in the 5th year, 20% in the 6th year and 10% in the 7th until 10th year of use. The extended warranty period is neither suspended nor interrupted by warranties provided by us. Therefore, the warranty period ends 10 years after the purchase date in all cases.

In the event of a valid warranty claim, the abovementioned services are free of charge for you as a customer. Otherwise, any packaging and transportation costs incurred (these costs are currently EUR 79 including VAT per leg of the journey), as well as any costs for the repair and replacement services selected, shall be borne by the buyer. Your right to prove that no damage or less than the aforementioned damage occurred shall, however, remain unaffected. No claims for damages shall exists under this warranty. Any statutory claims for damages shall hereby remain unaffected.

What leads to the exclusion of warranty claims?

Defects caused by improper use by the customer after delivery shall be excluded from the warranty, i.e. cuts, rips, nicks, scratches and dirt. Furthermore, the standard changes to the firmness or mattress height shall be excluded from this warranty. In the course of use, your BODYGUARD^® Mattress adapts to your body and may compress somewhat. A reduction in the mattress height of up to 15% is normal and shall be excluded from the warranty.

The warranty also does not cover incidental or consequential damages. The warranty therefore does not cover damage caused by incorrect installation, handling or maintenance.

Zips and handles are excluded from the durability warranty. The warranty is valid for indoor use only. The warranty does not apply if products have been used outdoors or in a damp environment. Mould growth is excluded from the warranty. Colour changes to the mattress foam and the formation of creases on the cover as a result of the incorrect positioning of the bed base are also normal. Therefore, these factors shall not be accepted as causes for a complaint. The repair or replacement of the product in question does not trigger a new warranty period.

BODYGUARD^® Mattresses that are heavily soiled, and for which either an inspection or repair work is unreasonable due to reasons of hygiene, shall also be excluded from the extended warranty period.